Information we receive
We receive information that you choose to submit through the inquiry form, email, telephone, or WhatsApp.
- Name and business contact information
- Company and destination market
- Product, specification, quantity, packaging, documentation, and timeline requirements
- Technical information associated with a website request, such as request time and security signals
How information is used
We use submitted information to review and respond to inquiries, prepare relevant product or supply discussions, maintain business records, operate the website, prevent misuse, and protect the security of our services. We do not use the website inquiry form to sell personal information.
Service providers and international handling
Information may be processed by service providers that support website hosting, security, communications, and email delivery. Because FN BIOLABS coordinates inquiries through locations and service providers in different countries, information may be handled outside the country where it was submitted.
Retention and security
We retain inquiry information only for as long as reasonably necessary to communicate with you, evaluate the business request, maintain appropriate records, prevent abuse, and meet applicable obligations. We use reasonable administrative and technical measures, but no internet transmission or storage system can be guaranteed to be completely secure.
Cookies and measurement
The website uses essential technologies required for security and operation. With your permission, Google Analytics is loaded to help us understand page visits and interactions such as product views, inquiry entry points, WhatsApp clicks, and successful inquiry submissions. Analytics is not loaded if you decline.
We do not send the name, email address, company, destination, message, quantity, or document requirements entered in the inquiry form to Google Analytics. You can change your analytics choice at any time through Cookie settings in the website footer.
Your choices and contact
You may request access, correction, or deletion of information you submitted, subject to applicable requirements and legitimate record-keeping needs. Contact service@fnbiolabs.com with a privacy request or question.